Elements Medical Collective operates as a fully virtual clinic, providing specialized medical cannabis assessments to patients across Ontario from the comfort of their own homes.
Because our practice is 100% virtual, we do not have a physical reception desk or a public phone line at this time. However, our administrative team is actively monitoring our inbox to assist you with administrative and general inquiries.
For non-medical questions regarding our clinic, the referral process, or technical assistance with your virtual appointments, please reach out to us via email:
Email: messaging@elementsmedical.ca
Response Time: We aim to respond to all general inquiries within 1 to 2 business days.
To protect your privacy and ensure your safety, please carefully review the following before reaching out:
No Medical Advice via Email: For your privacy and security, do not send Personal Health Information (PHI), medical records, or specific questions about your symptoms or treatments to this email address. Our administrative staff cannot provide medical advice, and our physicians do not conduct consultations or adjust treatment plans via unsecure email.
Not for Emergencies: This inbox is strictly for administrative use and is not monitored 24/7. If you are experiencing a medical emergency or a severe adverse reaction, please call 911 or proceed to your nearest emergency department immediately.
If you are a patient interested in exploring medical cannabis with our clinical team, please have your primary care physician or specialist submit a referral on your behalf.
Referring Physicians: Please visit our Referrals page to download our Referral Form and find our secure fax information.
